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IEG18 5mm Flame Rod on grey background


Shipping Policy

UK Orders:

We offer a flat rate shipping fee of £15 for all orders delivered within the United Kingdom.

International Orders:

Shipping costs for orders delivered outside of the United Kingdom vary depending on the destination and weight of your order. To get a specific quote for international shipping, please contact us at or call us on 01922 613071.

Delivery Timeframes:

We aim to dispatch all stock item orders within 3 business days and custom orders within 7 - 14 days of receiving.  If you have a urgent requirement contact us as we will always try to meet your deadline if possible. Delivery times will then vary depending on your chosen shipping method and destination.

Please Note:

  • We are not responsible for any delays caused by customs clearance processes.

  • This shipping policy is subject to change without prior notice.

Contact Us:

If you have any questions regarding our shipping policy, please contact us on

Return & Exchange Policy

We are committed to your satisfaction. While we don't offer a formal return and exchange policy, we understand that situations may arise where you need to return or exchange an item.

We will always do our best to work with you to find a fair and reasonable solution.

Here are some things to keep in mind:

  • Returns and exchanges are considered on a case-by-case basis and are entirely at our discretion.

  • To request a return or exchange, please contact us within [number] days of receiving your order. You will need to provide your order number and a brief explanation for the return or exchange request.

  • We may ask you to return the item to us for inspection before approving a return or exchange.

  • Depending on the situation, we may offer you a full or partial refund, store credit, or an exchange for a similar item.

Please note:

  • We cannot accept returns or exchanges for items that have been used, damaged, or altered in any way.

  • Original shipping costs are non-refundable.

  • We reserve the right to deny any return or exchange request.

Our goal is to ensure a positive customer experience. If you have any questions or concerns, please don't hesitate to contact us.



Due to the nature of our products being fragile and having a huge variety of applications, we are unable to offer any warranties on any of the items we sell. This means we cannot guarantee the performance or lifespan of our products.


We recommend carefully reviewing the product descriptions and specifications before making a purchase.


If you have any questions or concerns about a specific product, please contact us before purchasing.

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